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A black Labrador retriever named Smoky is helping lift morale at USAA, a U.S. financial services company that provides banking and insurance products primarily for military members, veterans, and their families, as the organization’s first-ever “Chief Pawsitivity Officer.”
In San Antonio, Smoky serves as a therapy and wellness dog, offering emotional support to employees throughout the workplace. His presence helps reduce stress, encourage relaxation, and create more positive interactions among staff during the workday.
Company leaders say Smoky’s role reflects USAA’s commitment to employee well-being and workplace wellness. By incorporating animal-assisted support into the office environment, the organization aims to strengthen morale, foster connection, and promote a healthier work culture.
